Privacy Policy.


UK Business First understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, ("Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation.

In this Policy the following terms shall have the following meanings

“Account” - means an account required to access and/or use certain areas and features of Our Site;

“Cookie” - means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Ou Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law” - means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us.

Our Site is owned and operated by UK Business First.

Address: Princesway South, Team Valley Trading Estate, Gateshead, Tyne & Wear, NE11 0NH.

Data Protection Officer: Alfred Thomas.

Email address:

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes
  7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on our use of Cookies and similar technologies and our Cookie Policy):

  • Name.
  • Date of Birth.
  • Gender.
  • Address.
  • Email address.
  • Telephone number.
  • Business name.
  • Personal information provided by you to us.

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to Our Site.
  • Personalising and tailoring your experience on Our Site.
  • Supplying our services to you. Your personal details are required in order for us to enter into a contract with you
  • Personalising and tailoring our services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by writing to us confirming that you wish to opt out).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • A minimum of 6 years and a maximum of 12 years; or,
  • Where we consider it necessary to retain your data for longer a longer period for instance might be:
    • The requirements of our business and the services provided.
    • Any statutory and legal obligations.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the "EEA"). This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

10. Do You Share My Personal Data?

We contract with third parties to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third parties obligations under the law, as described above in Part 9.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing by emailing us through "contact us" on our website.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and our Cookie Policy.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your Internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your Internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Data Protection Officer):

Email address: Postal Address: Princesway South, Team Valley Trading Estate, Gateshead, Tyne & Wear, NE11 0NH.

16. Changes to this Privacy Policy.

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

GDPR Statement.

About The General Data Protection Regulation.

The General Data Protection Regulation (GDPR) is one of, if not the most significant piece of privacy legislation passed by the European Union in the last twenty years. It was designed to replace the 1995 EU Data Protection Directive (European Directive 95/46/EC). Its aim is to strengthen the rights that EU individuals have over their data, by creating a consistent data protection law that is implemented across Europe.

UK Business First will comply with the applicable GDPR regulations as a data controller when they come in to effect on 25th May 2018. By working concomitantly with our existing and future clients, we will explore any, and all opportunities within our services by offering to support our customers in meeting their GDPR commitments, wherever possible.

Where do we stand?

We are dedicated to addressing EU data protection requirements which are applicable to ourselves as a data controller. These efforts have been critical in our ongoing preparations for the GDPR:

As a company, we have evaluated the following principles in preparation for the enforcement of GDPR and we suggest that our customers also look to do the following:

  1. We have completed a full audit of all personal data held both in hard copy and in digital format to assess the relevance to our operational procedures. We have expunged where necessary any data sets which are no longer appropriate to our needs. This includes what legal rights we have as a company to store this information and the removal of anything we deem unnecessary going forward.
  2. We have drawn upon a new privacy policy based around the new regulations which we hope clarifies our position in relation to cookies placed on your PC as you browse any of our websites.
  3. As per the new regulations we have created a simple format for you to request all information we hold on you personally, request adjustments to the data we hold, and give you the complete right to be forgotten from our systems. Should you need any help with this please complete our form below and one of our accounts team will support you.
  4. We are working towards recording our consent to communicate with all our existing and new customers. Albeit we do not envisage email marketing as a viable solution going forward, we will still where appropriate, obtain and record consent for marketing purposes.
  5. We have increased our onsite and hosted security solutions to help cater for a more robust environment for that of ourselves and our customers. We have entrusted the support of a dedicated IT company to support our infrastructure and keep all data as safe as practically possible.

Where Do You Stand?

As a prevailing or forthcoming customer of UK Business First, now is the ideal time for you to commence your preparation for the GDPR as a data controller. You may want to consider these tips:

Get to know GDPR: Familiarise yourself with the provisions of the new regulations, particularly how it may contrast from your existing data protection liabilities, and consider the relationships you have with both your client base and aspirants. Also, note the deviation of local provisions which may be antiquated by the new regulations when they become EU law on May 25th, 2018. Do be aware that new desideratum may require new solutions that meet the stringent exigencies ahead.

Audit your data and processes for data capture: Create an updated and precise inventory of personal information that you control. Review your current controls and processes to ensure that they're sufficient, and build a plan to address any areas which may need improving. Here are some steps you can take today:

  • Review your field maps.
  • Review your process documentation.
  • Ensure that you have a lawful basis for processing the data.

Stay informed: Stay abreast of updated regulatory guidance as it becomes available, and consider consulting a legal expert to obtain guidance which is applicable to you. We would recommend a regular review of the Information Commissioner's website, which is the UK representative within the EU working group: Article 29.